Guarantees and Warranty Services

​Our customers are our number one priority


​Guarantees

To make sure to fulfill our exhaustive quality controls, every single system goes through an especific intensive test battery. We are so sure about our systems quality that you have included in the price:

- Four-year guarantee with collection and delivery to your home or office. (Check in General Conditions)
- Telephone support service for hardware incidents provided by specialised technicians.
- If you buy an operating system with your computer, it will be delivered with the drivers pre-installed so that all you need to do is plug it in and start working.

We can offer this guarantee thanks to the twin pillars our systems quality are based on:
Robustness
MOUNTAIN works to supply its customers with robust, reliable products
Performance
Our high performance computers are able to tackle even the most demanding tasks

Quality policy

Mountain SafeCare

In addition to the guarantee, we would like to make your experience safer under any circunstances.  This is why we place at your disposal the following warranty services:


Elite Service
Waiting for technical service is a thing of the past. When you purchase this service, Mountain undertakes to resolve any technical issues with your hardware within 72 hours.  If your hardware problem will take longer than 72 hours to resolve, Mountain will send a replacement system to your address at no additional cost.**

Pixel Perfect
The Mountain Pixel Perfect service means that for one month after purchasing the equipment, if a customer notices a defective pixel or sub-pixel on his new laptop computer screen, he may request a replacement screen. Only available in laptops.**

Battery Pack
With the MOUNTAIN BATTERY PACK service, the customer is entitled to one or two replacement laptop batteries during the legal warranty or contractual warranty period. Only available in laptops.**

Display Insurance
This insurance protects your display from  accidental breakage, including defects such as  coloured spots, spilt liquids, intensity of light or subpixel failure.
For further information, please click the link below. Only available in laptops.**


Display insurance conditions


** Every single Service is only available in the Iberian Peninsula (with the exception of Portugal, Andorra and Gibraltar) and the Balearic Islands. .

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